Google Voice

Missing Forwards calls to Google Chat Option in Google Voice solution

Forwards calls to Google Chat is an important option for people who are using Google Voice as free VOIP solution. In order to able to receive calling, forwards calls to Google Chat option must be activated so the VOIP adapter can acts as a Google Chat to receive calling, eg: OBi Devices. Without that, the phone will never ring when people call your Google Voice number.

If the Google Voice Account was newly set up, in default the "Forwards calls to Google Chat" option is inactivated. Google didn't provide any selectable option for adding the option to Google Voice.

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Here is how you can add Google Chat to the "Forwards calls to" list.

Open Gmail using the same Google Voice account and call a phone number using the Google Hangouts feature on the lower left hand side.

Forwards To Google Chat New

If the Forwards calls to Google Chat Option under "Phones" does not show after that, then click on the chat option and change to the old "Chat" feature to convert it back.

Revert To Old Google Chat

Then dial a phone number and hang up.

Forwards To Google Chat New

Now the "Forward to Google Chat" option should be available in Google Voice.

Forwards To Google Chat Fixed


  1. BRLLIANT! This solved my problem switching my Obi from a paid provider back to Google voice. Thanks a lot! (I was redirected to you from )

  2. I've gone through these steps several times and Google Chat is still not showing up as an option under phones.
    Not sure what to do... But I sure do miss that option.

  3. Brilliant! I had removed my OBihai device and setting it up clean during some troubleshooting. In doing so I removed the 'Google chat' entry from my Phone list thinking the OBitalk wizard (with subsequent Google verification/log in) would bring it back. Thanks for the tip!

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